FAQS

Product Information, Manuals, and Quick Start Guides

The fast and easy way to learn about our products and how to operate them.

Relevant White Noise Information

Q. What is white noise? How can it help people sleep or relax?

A. White noise is comforting, soothing or natural background sounds to drown out other sounds and help ease you into deeper slumber. Much like how white light contains all color frequencies, white noise contains all audio frequencies.

Q. Should I choose a sound machine with a physical fan inside?

A. If it's only white noise you are after, you may prefer the natural sound of a real fan instead of a digital sound-- many users do! What's more, there is no looping, so you won't get annoyed from any audio repetition.

Q. Are there any other features I should look for in a sound machine?

A. Some sound machines have added extras, such as an FM radio or alarm clock. However, we believe these features to be unnecessary in most cases, and we wouldn't particularly seek them out unless we already liked the sound machine based on its own merits.

Q. What kind of sounds do sound machines produce?

A. This depends on which model you purchase. Some popular sounds that seem to be featured on many machines include: rainfall, birds singing, rainforest sounds, ocean waves, flowing rivers, thunderstorms, trains, ambient city noises, burning fireplaces, and a human heartbeat.

That being said, if you opt to buy a machine that only produces white noise over a more versatile sound machine, you'll only be able to hear the static white noise as opposed to any of the listed natural sounds.

Product Information

Q. Does it run on batteries? If so, how long? If not, what kind of adapter is needed?

A. The S5 comes with a Li-Ion 1800mAh battery, which can play for more than 10 hours on a single 2 hour charge;

The Q1 needs to be plugged in to a wall outlet with the included AC adapter and cable.

Q. Does it have a timer or continuously play feature?

A. Both the S5 and the Q1 white noise machines can play continuously all night or be easily set to shut off after 30, 60, or 90 minutes of play.

Q. What kinds of noise can be drowned out?

A. Snoring spouses, barking dogs, traffic sounds, airplane tinnitus, passing trains, noisy neighbors, and much more.

Q. What are the dimensions and weight of the products?

A. S5: 5.8 x 5.8 x 0.12 in, weight: 490g

Q1: 6.22 x 4.65 x 4.80 in, weight: 700g

Q. Are there any lights on the device when it is powered on?

A. No, there are no lights when turned on.

Q. Where I can buy it? Where will the order ship from?

A. We have US, UK, CA, AU, EU, and JP Amazon warehouses. You can buy it on Amazon directly and it will be fulfilled by Amazon in your local country, or you can buy it on our website and the order will ship directly from China.

After the purchase

Q. What does the warranty cover?

A. Each AuCuTee unit has a 12-month warranty from the date of your purchase. Our professional post-sales service team would be glad to answer any of your questions.